Refund and Return Policy

Overview

At Super Style Furniture, customer satisfaction is important to us. We offer a 30-day return policy from the date of delivery, subject to the terms and conditions outlined below.

To qualify for a return, furniture must be unused, in its original condition, free from damage, and returned with its original packaging where reasonably available. Proof of purchase is required for all return requests.

This policy does not limit any rights you may have under applicable UAE consumer protection laws.

Eligible Returns

Returns may be considered within 30 days of delivery if:

  • The item is unused and in its original condition.

  • The item has not been assembled, modified, or customised.

  • The item is returned with all included parts and accessories.

  • You provide a valid receipt, invoice, or order confirmation.

All eligible returns are subject to inspection and approval by Super Style Furniture.

Non-Returnable Items

For change-of-mind returns, the following items are generally not eligible:

  • Custom-made or personalised furniture.

  • Furniture made to specific measurements or customer requirements.

  • Items that have been assembled, modified, or used.

  • Items damaged after delivery due to misuse, improper handling, or incorrect assembly.

  • Clearance or final-sale items clearly marked as non-returnable before purchase, where permitted by law.

These exclusions do not affect any applicable legal rights relating to defective, damaged, or incorrectly supplied goods.

Damaged, Defective, or Incorrect Items

Please inspect your furniture upon delivery and contact us as soon as possible if an item arrives damaged, defective, or different from your order.

Provide your order details and clear photographs of the issue where possible. Our team will assess the matter and explain the available solution, which may include repair, replacement, or a refund, in accordance with applicable UAE law.

Refunds

Once your returned item has been received and inspected, we will inform you whether your refund request has been approved.

Approved refunds will be processed through the original payment method where possible. The time required for the funds to appear in your account may depend on your bank or payment provider.

Any applicable deductions or return charges will be communicated clearly and applied only where permitted by law and agreed terms.

Sale Items

Sale and promotional items are subject to the return conditions communicated at the time of purchase. Items marked as final sale may not qualify for change-of-mind returns where permitted by law.

Your legal rights regarding defective or incorrectly supplied products remain unaffected.

Exchanges

Exchanges may be requested within 30 days of delivery, subject to product availability and eligibility. Please contact our team before returning an item so we can confirm the next steps.

Return Collection and Delivery Charges

Please contact Super Style Furniture to arrange an eligible return or collection.

For change-of-mind returns, customers may be responsible for reasonable return collection or delivery charges if these were disclosed and agreed upon in advance and are permitted by law. Where a return is required because of our error or a qualifying product defect, we will handle the matter in accordance with applicable UAE consumer protection requirements.

Please do not send furniture back without contacting our team first.

Need Help?

For questions about refunds, returns, or exchanges, please contact Super Style Furniture through the contact details provided on our website. Our team will guide you through the process.